Interactive Voice Response (IVR)

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Interactive Voice Response (IVR)

IVR or Interactive Voice Response is an automated telephony system that helps to interact with callers, collect information, and route calls to the appropriate recipients. IVR system can recognize a combination of voice telephone input and touch-tone keypad selection and accordingly provide the appropriate responses in the form of voice, fax, callback, email, etc.

We at Vivatech, provide some of the best voice services. One such service is IVR. Our economical, highly-efficient, and easy to use IVR solutions can enhance the overall caller experience. Using this solution, the Vivatech customers can now make a call to predefined number to listen and subscribe to various services. Through this method, customers can pay for services subscribed using their mobile phones.

Our IVR Products

Our IVR products are categorized as:

  • IVR Quiz
  • IVR Radio
  • Voice Mail
  • Voice Authentication

What IVR Service Provides?

Our IVR solutions comprised of:

  • Automated responses to customers.
  • Real-time reporting and call analytics.
  • Call tracking and recordings.
  • Handling a large volume of incoming calls.
  • Great level of efficiency.
  • 24×7 customer support.

Advantages of IVR

The service is created with the intent to:

  • Make a system completely automated.
  • Facilitate appropriate responses to the customers using assorted contact methods.
  • Provide automated checking for order status.Offer easy routing of calls.
  • Provide reporting and call analytics on a real-time basis.
  • Support remote working.
  • Better customer experience.